Artificial Intelligence Chatbot for Admissions & Student Services

Over 750 Institutions Trust Unifyed As Their Digital Transformation Partner

Unifyed Yoda

Unifyed Student – Yoda chatbot helps institutions reduce their workload by answering repetitively asked admissions and student services questions. It enables students to receive bette customer services experience by getting quick answers to their questions.

Features

Admissions Chatbot


Yoda is an easy-to-configure 24X7 available personal assistant that help prospects and applicants get the answers that they need quickly on everything ranging from their application status to the important deadlines in over 100 languages.

Student Services Chatbot


Yoda is an AI web, mobile, and voice-enabled chatbot for student services. It helps students get instantaneous answers to their student services related inquiries, ranging from knowing their current account balance to their grades in over 100 languages.

Omni-Channel Touchpoints


Prospects, applicants and students can chat with Yoda using SMS, from a chatbot on the institution’s website, by accessing Yoda from within the learning management system, student information system, student portal, and student mobile app. Yoda also is available via Google Assistant®, Slack®, Facebook®, Twitter®, and more.

Self-Service Training


College and university staff holds the ability to update Yoda's knowledge base automatically by connecting Yoda to FAQs that are already available on their website. They can also manually update Yoda's knowledge base by themselves with no programming experience. Yoda has rich analytics that enable college and university staff to see what questions students are asking and how Yoda can be updated to further improve student customer service.

First Time User

Live Human Transfer


For the questions that Yoda cannot answer, Yoda has the ability to hand off the chat to a live human, such as to admissions counselors, student services support representatives, and IT help desk technicians.

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Pricing

Pick a plan of your choice

Basic

Icon-1

$1

Lite

Icon-2

$5
/User/Year

(Volume Discounts Applicable- 5.5% for every 1000 users beyond 5000 users, upto a maximum of 60%)

Premium

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$9
/User/Year

(Volume Discounts Applicable- 5.5% for every 1000 users beyond 5000 users, upto a maximum of 60%)

“Custom pricing for user counts less than 2500 and greater than 20000”

FeaturesIncludedIncludedIncluded
Institution BrandingYesyesYes
Mobile-Friendly Responsive DesignYesyesYes
PersonalizationYesyesYes
Covid-19 related FAQsYesyesYes
Self-Service & Zero Code Managementyesyesyes
Text chat support and SMSyesyesyes
Voice support through Speech to Text & Text to Speechyesyesyes
Live Chat HandoffNoYesYes
Self-Service TrainingyesyesYes
Self Service Training InterfaceyesyesYes
Omni-Channel Supportyesyesyes
100+ Languagesyesyesyes

Integrations:

  • SIS
  • CRM
  • LMS
  • ITMS
NoAny 1All
Powered by Google DialogFlowYesYesyes

Question Areas (no integrations, only FAQs)

  • Academic Advising
  • Admissions
  • Bookstore
  • Career Services
  • Counseling Services
  • Disability Services
  • Financial Aid
  • Financial Literacy
  • Guided Pathways
  • Health Services
  • Human Resources
  • Housing
  • IT Helpdesk
  • International Programs
  • Library
  • Orientation
  • Parking and Transportation Services
  • Parents
  • Registrar
  • Bursar/Student Accounts/Billing
  • Student Life
  • Student Employment
  • Title IX
  • Veterans^
Select any 10ALLALL
Sentiment AnalysisNoNoyes
AnalyticsNoYes (Limited)yes
Unlimited Usage1NoNoyes

Note 1 : Quotas and Limits : https://unifyed.com/appendix-m

Support Plan

Basic Support

$2000

per year

Access to Knowledge Base

Monday – Friday 8:00 – 5:00 PM

30 Incidents

Email Support

Bronze Support

30%

of subscription cost

Access to Knowledge Base

Monday – Sunday 8:00 – 5:00 PM

60 Incidents

Phone and Email Support

(applicable only for Lite and Premium)

Platinum Support

45%

of subscription cost

Access to Knowledge Base

24/7/365

Unlimited Incidents

Phone, Email and Chat Support

(applicable only for Lite and Premium)

Pick a plan of your choice

BASIC

$2500

Managed Services and support to help institution implement any additional FAQ instances or modify/update current FAQ instance

LITE

$3500

Managed Services and support to help institution implement any additional FAQ instances or modify/update current FAQ instance

PREMIUM

$4500

Managed Services and support to help institution implement any additional FAQ instances or modify/update current FAQ instance

Frequently Asked Questions

Yoda is an artificial intelligence bot, built to enhance user experience by automating responses to the student and faculty’s frequently asked questions.

Yoda can help institutions by automating responses to the student and faculty’s frequently asked questions. It can provide status of account balance, grades, holds, etc. instantly and help institutions witness a noticeable rise in the overall institutional productivity.

Yoda can answer various frequently asked questions such as:

  • How much do I owe?
  • When is my priority registration date?
  • When is my freshman project due for Biology 101?
  • I forgot my password, can you reset it?
  • How do I enter grades?
  • How do I check the submission of the test/quiz?
  • Can Yoda integrate with SIS, LMS and CRM?
  • Yes, Yoda can integrate with the existing SIS, LMS, and CRM.
  • Google account creation for each customer
  • A valid Dialogflow account setup (Free or paid)
  • A list of all the topics that the bot should be trained on
  • Complete list of question and answers for each of the FAQ modules (E.g. Financial Aid, Registration, etc.)
  • Unifyed verify tenant setup and configuration of the Unifyed 8 Portal
  • For voice Dialogflow, phone gateway setup would be required
  • For SMS integration, twilio account setup would be required
  • Unifyed Database adapter middleware deployment and setup (On-premise / Cloud hosting)
  • Set of SQL queries to fetch data for Intents that require dynamic data (E.g. course list)
  • Middleware should be configured and protected using Unifyed verify Oauth protocol
  • API documentation of underlying product with access, credentials, and data
  • Proxy middleware setup to invoke 3rd party REST APIs

Unifyed Yoda is multilingual and supports English + 99 other languages. Some of the most popular languages supported by Yoda are: English – Great Britain, Italian, French, German, Spanish, Portuguese.

Yes, AI Chat can be deployed on any website using Java Scripts.

Unifyed Yoda is a platform agnostic solution and can be accessed from multiple platforms, including mobile devices (iPhone, Android and windows), desktop, standard browsers (IE, Firefox, Chrome, Safari, etc.), Apple devices (MAC, iPad, etc.), Smart home devices (Alexa, G-Home, iHome, etc.).

Yes, Unifyed Yoda provides speech-to-text, text-to-speech, etc. for ADA compliance.

Integrations can be done using APIs. Whenever Financial Aid information is updated, AI will automatically update the Yoda answers.

Unifyed has leveraged industry best practices to design comprehensive failover, disaster recovery and high availability strategies for keeping your mission critical applications running, maintaining data accessibility and ensuring business continuity.

Unifyed archives all conversation history. Only the institution’s authorized personnel will have access to conversation history.

There are 2 ways you can achieve FAQs setup for Yoda:

  • FAQ Sheet – Unifyed can upload the FAQ sheet provided by the clients for YODA setup
  • URL Hosting – Clients can provide Unifyed with the details of the URLs that is hosting exiting FAQs on their server. Unifyed can import those questions from the URL to the Bot.

Unifyed Yoda has the ability to locate relevant user data within an LMS by integrating with it. Unifyed assumes that institution’s LMS is federated against central IDP (same is used for Authenticating Yoda) and has available APIs.

Unifyed Yoda provides out-of-the-box integration with ERP systems and other customer-facing technology, including PeopleSoft Campus Solutions 9.0/ 9.2, PeopleSoft Human Capital Management System 9.0, PeopleSoft Financials 9.2, Instructure Canvas® LMS, WordPress websites, MS-SharePoint, GSuite and Google products, Helpdesk-ticket software, CRM systems, etc.

Unifyed leverages RESTful APIs and queries for integration.

Unifyed Yoda includes the ability to prioritize questions on a First-In and First-Out (FIFO) basis.

Unifyed Yoda provides an out-of-the-box functionality to escalate user questions to staff/live agent. The scenarios in which chatbot will provide user with an option to transfer to staff/live agent can be many and are customizable.

A conversation may be transferred to live agent based on business login or end-user request. For example – business logic can be set for the bit to automatically transfer the conversation to a live agent in case Yoda (bot) is unable to answer two/three successive (or during the whole conversation) queries.

Unifyed Yoda provides a cloud-based product administration interface that can be accessed from any device that has a web browser and internet connection.

In order to integrate AI for Password Change, we can establish integration between YODA and Verify (QL Password Manager). Verify APIs can be used for such integrations.

Unifyed anticipates engagement of 1-2 resources who can assist Unifyed’s team with the following:

  • Access to FAQs/Knowledge Base.
  • Access to institution’s SIS, LMS, CRM and other applications to be integrated.
  • Setting up a secure VPN IPSec Tunnel for data transmission.
  • Defining process workflows, escalation procedures, business logics and providing escalation matrix.
  • Participation in weekly/bi-weekly meetings and quality calibration.
  • Post implementation, we would require 1 hour per week from a Subject Matter Expert to enhance bot accuracy and adding new intents.

Unifyed agrees that data provided to us during the provision of service shall be used only and exclusively to support the service and service execution and not for any other purpose. This shall include not examining data for targeted marketing either within the confines of the service or external to the service (e.g., keyword indexing). Unifyed may use aggregate statistics on service usage in order to enhance or optimize the functionality of the service.

Unifyed leverages industry standard data encryption methods. Unifyed stores data in encrypted format on AWS instances. All the data passing to and from the Unifyed Yoda supports 256-bit encryption and leverages TLS 1.2.

Additionally, the keys are encrypted with AES algorithm and transported as HTTPS.

As part of the implementation, Unifyed’s team will work with your resources to gather information from various content sources such as FAQs, knowledge base, institution website, SIS, LMS and CRM. Our resources then train the chatbot to identify appropriate content sources.

During the training phase, we run a benchmark on our training data and conversational AI, expressions are split inside each of intents in two parts: one part is used for training, and the other, usually much smaller, is used to evaluate the classification. The evaluation is simple: each sentence is tested with the training dataset, to check if the first intent returned is the right one. This process is repeated a number of times to enforce randomness in the splits. Once the evaluations are done, the results are averaged while taking in account the number of occurrences of each intent, resulting with our 4 metrics, each ranging between 0 and 1 for each intent.

Chatbot administrator can create intents and feed resolutions to it which will be used to answer queries by the visitors.

Add Chatbot Intents

  • Tap on ‘Username’ option coming on top right corner of the homepage.
  • Choose ‘Studio’ from the dropdown list.
  • At the extreme left corner click the Setting icon on.
  • Click Bot Intents/Topics option from the Chat pop up window.
  • Click Create Intent option.
  • Enter the name of the intent you want to create in the Intent textbox.
  • Click Training Phrases tab and enter user expression under Add User Expression textbox.
  • Click Text Responses to enter the responses.
  • Click Media Response to add media files such as Video, Images, Links, etc.

Chatbot Manager allows you to set up a chatbot yourself.

Setup a Chatbot

  • Tap on ‘Username’ option coming on the top right corner of the homepage.
  • Choose ‘Studio’ from the dropdown list.
  • At the extreme left corner click the Setting icon on.
  • Click Chatbot Manager under Chat pop-up window.
  • Click the Add+ button
  • Click the General tab and enter the information such as name and description of the bot under Name textbox and Description textbox respectively.
  • Click DialogFlow Settings tab and enter Client Token, Developer Token & Webhook URL.
  • Click Deployments tab to enter Bot Embed Code & to toggle on/off Deploy on Portal.
  • Click the save button to save the changes been made.

Yes. You can log all end-user conversations in BigQuery and control where it is stored, as well as IAM controls for who can access it.

Text conversations sent to Unifyed/GCP are saved to internal systems for storage. However, you can turn off conversation history storage and optionally store conversations elsewhere.

Unifyed can be integrated with Google’s Data Loss Prevention API to handle PII, PCI and sensitive data to inspect, mask, and redact data as needed.

Yes, in the agent settings, you can disable the logging of interactions in Unifyed/GCP. By disabling this feature, no PII data will be stored in Unifyed/GCP.