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In the following cases, we will replace products for all customers for free:
1 Differences between designated sizes and received sizes of products
2 Obvious and unrepairable flaws
If there are obvious flaws on products, please contact customer service staffs within 7 workdays; otherwise we’ll not agree on returns and replacements of products.
3 We’ll change products free of charge if received goods are not consistent with the ordered goods.
4 Before the delivery of products, please contact customer service staffs in time if you want to change your size and style.
In the following cases, we will not replace products for all customers for free:
1 Products with number and name designated by customers
2 No material malfunction of the product
3 Damages on the products caused by customers themselves
4 No obvious color differences (there are inevitable color differences between real objects and items on monitor).
5 More than 7 workdays starting from the next day after the receiving of products
6 Return without original packaging and accessories.